MONITORING
Collecting diagnostic information after a server or client crash
The automatic diagnostic collection tool collects diagnostic data after server and client crashes and sends the collected data to a mail-in database when the server or client restarts. You can then use the collected data to determine the cause of the crash. One mail-in database in each domain stores all of the collected data from all client and server crashes in your domain. You specify the mail-in database when you set up this feature.

For information on creating a new mail-in database, see the topic Creating a Mail-In Database document for a new database.

The following files that were previously stored in the Domino data directory are now stored in the diagnostics directory, IBM_TECHNICAL_SUPPORT, located beneath the Notes/Domino data directory:


To prevent the diagnostic files from becoming quite large and using a significant amount of disk space, you can specify the number of days that these files can be stored before they are deleted by the automatic diagnostic collection tool.

When setting up automatic diagnostic collection for clients, you can designate whether this feature is invisible to users or whether users should be prompted to designate whether they want to send a diagnostic report to the mail-in database. If you designate that the user is not to be prompted, this feature is transparent to the user. The process then runs in the background after the user restarts the client and enters their password. If you designate that the user should be prompted to specify whether to report the crash, the user can also designate whether to view the report before it is sent.

See also